Here you will find the latest features, improvements, and bug fixes for Phantom.
To ensure you have the best experience using Phantom, we recommend always updating to the latest version available.
Note: The features available to you within Phantom will depend on your company's configuration of Phantom and the current version you're using.
Bug Fixes
- Fixed: Issue where the Agent stats reports "Overview and "Login history" were displaying inconsistent numbers of hours when in multiple queues.
- Fixed: Issue preventing the creation of new items in the custom report.
- Fixed: Issue where calls waiting are disappearing from the queue when bouncing from the first agent.
- Fixed: Issue where #1 does not pause the recording.
- Fixed: Issue where *55 (listen to all) chanspy feature is not working for webphone users.
- Fixed: Issue where new generic SIP devices have null fields upon creation.
- Fixed: Issue when creating a new interface user with the details from the previously edited user are shown.
- Fixed: Issue where newly created IVR switches are not saving.
- Fixed: Issue preventing the search for certain recordings without searching for 16+ days beforehand.