Release Date: October 2023
Here you will find the latest features, improvements, and bug fixes for the Passenger App.
To ensure you have the best experience using our product, we recommend updating to the latest version available.
Note: The features available to you will depend on the configuration and the current version of the Passenger App you're using.
New Sign In Options
To give your users more flexibility when signing into your passenger app, there are now multiple different methods to sign in.
Phone Sign In
When users sign into your passenger app, they can simply enter their mobile number on the landing screen. The system will then check if the number is already in the database and if it has been validated. If the number has not been validated yet, the user will be prompted to sign in via email and password. On the other hand, if the number is not yet in the system, the user will be prompted to register an account using the provided phone number.
Social Sign In
Your passengers can now easily sign into your app using their Google, Facebook, or Apple accounts. If the user logs in successfully, they are prompted to enter their mobile number if they don't already have an account. If their social media account is already linked to a phone number, this field is pre-populated for them.
Note: Please contact Platform Delivery to enable this feature at firstname.lastname@example.org.
New Password Reset Flow
When resetting their passwords, users will encounter a new flow in which they receive an email containing a one-time use code that the user must enter into the app to allow them to reset their password.
New Account Register Flow
We have implemented some updates to the registration process in your application to enhance security and protect your customers' accounts from automated abuse.
When a new user creates an account and enters their phone number on the login screen, they will be prompted to complete a simple challenge called Captcha. The purpose of this feature is to determine whether the user is a human or not, and it helps to prevent possible automated malicious attacks. The Captcha challenge is designed to be easy for a human to complete, but difficult for computers. Once the user passes the Captcha challenge, a code will be sent to their mobile number, which they will need to enter in order to proceed.
If a user enters a phone number and an email address that is already registered in the system, they will receive a notification that the email is already in use. In this case, they will be prompted to enter their password. If the login is successful, the user's profile will be updated to include the new phone number. If the login is unsuccessful, the user will have the option to reset their password or return to the login screen.
We are excited to introduce enhanced tracking functionality within the Passenger App. With this improvement, passengers can now track their driver as they complete a nearby job before heading to their pickup location, resulting in a more accurate Estimated Time of Arrival (ETA). This feature not only provides peace of mind to your customers by confirming driver allocation but also significantly improves their overall experience.
The ETA calculation considers the route duration from the current taxi location to the prior job destination, followed by the next job's pickup point. Additional time is factored in for the current passenger's drop-off.
Awaiting Driver Allocation
When a passenger requests an ASAP booking, we have introduced a new stage between booking confirmation and vehicle dispatch. During this stage, drivers are offered the job and the passengers await their response to accept or reject it. This process enhances the passenger's experience by providing them with transparency on the estimated time of arrival while they wait for the driver allocation. Our primary goal behind this improvement is to reduce booking cancellations and, in turn, minimise the need for passengers to contact the operator for information.
User Token Expiry
When a user's sign-in token expires, upon signing in, the app recommends that the user sign in with that same method again.
User Page Verification
When a user modifies their profile details, they will now have to verify their account before the change is actioned. There are multiple verification options.
Splash Screen Icon
Upon opening the application, users will see an improved splash screen icon using the app's icon. This feature only functions if the Custom Startup Logo setting is enabled in AppSettings.
Translations and Locale
Added support for Finnish (fi-FL) translations and locale.
Increased Vehicle Specifications
In AppSettings, you can now have up to 10 vehicle specifications.
- Fixed: Issue where minimising and opening the app when the car animation is on screen is causing the screen to get stuck.
- Fixed: Issue when adding a via from the recent addresses or favourite addresses list, the tick button is not responding.
- Fixed: Issue where the pre-authorised charge message is not fully displaying on the screen.
- Fixed: Issue where special location pickup points are not working when using Set Pickup On Map.
- Fixed: Issue where the notification badge is not disappearing upon opening the app.
To ensure Passenger App operates and performs as designed, please make sure that your device meets the requirements listed below:
- Operating System: iOS version 13.0 or later
- Storage: 100MB+ free storage
- Internet Connection
- GPS / Location Services enabled