Dear Customer,
This article will explain how the integration between yourself (the operator) and Arriva, (the aggregator) will function; including details on their pricing, how it will be sent to your system and how to configure a cost difference for your drivers.
On Pricing.
Arriva will be sending their price to your dispatch system directly via integration.
This price is set and sent by Arriva, as such, configured tariffs on your system will not work on this account. These rates should be presented to you by Arriva and agreed upon prior to go live.
Note: This is the final price you'll be paid for these bookings, you will not be able to invoice Arriva for any additional extras.
Regarding VAT.
If you require VAT to be price inclusive, you must let Arriva know during the initial integration.
On Cost Adjustment.
For Arriva bookings, the same price and cost will be applied to these jobs meaning that your drivers will receive the full value of the fare paid by Arriva. (If the price sent by Arriva is VAT inclusive, this will also be applied to the cost as the cost is simply a reflection on the Price.) If you wish to set a difference between price and cost, it is important that you carry out the below change on your Autocab system to make sure your Cost is appropriate at the time of booking and is automated.
System Configuration Changes.
Please login to your system - https://portal.autocab365.com/ Under 365 Accounts, there is a new account which has been set up for you named iGo - Arriva - 20111.
Navigate to Accounts > Corporate Accounts. Type in the Search Box "iGo - Arriva" Double Click to open the Account for configuration.
Adding a Negative Cost Surcharge.
Note: This Surcharge will apply as a reduction to the total price presented, there is no way to stipulate differential fare stages.
This is done in your Tariffs tab, ensure the Surcharge mode is applied at the Time of Booking.
On the same tab, scroll down to Surcharge (Cost) on the right side as shown below.
Ensure the Surcharge Type button is ON, then choose the mode: Amount or Percentage. Finally, add a value in the Surcharge Value box.
Choosing the Amount type will deduct whatever amount is set. e.g. a -10 Amount Value will take £10 off the cost.
Choosing the Percentage type will deduct a percentage amount off the cost. e.g. a -10 Percentage Value will reduce the Cost by 10%.
Note: Adding a -100 percentage will hide the Cost on these bookings, this is the only way to "hide" the cost on these jobs. You will have to edit the dockets with the correct costs afterward.
Make sure to Save.
Please do not adjust anything else on this account as it can compromise the integration.
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