Autocab operates a comprehensive ITIL aligned Support Services Program that provides the Customer with access to a dedicated team who have sole responsibility for resolving any incidents encountered in relation to Autocab supported software and solutions.
How to Contact Support
Before logging a ticket with Support, we recommend checking our Knowledge Base for solutions. You might find the answers you need there. If you don't find what you're looking for, please use one of the following contact options to reach our support team:
Zendesk Portal
Phone
+44 161 491 776
Normal Business Hours
09:00 - 17:00 Monday to Friday
24 x 7 x 365
Priority 1 Incidents Only
Note: For urgent 24x7 support for priority 1 calls please always call us on +44 161 491 7766 to ensure your issue is prioritised.
Escalation Process
If, after following our service level and standard support procedures, you are not satisfied with the quality or timeliness of the service you have received, please refer to the Autocab escalation process outlined below.
Level | Contact | Name | Contact | |
1 | Escalation Team | Escalation Team | +44 161 491 7766 | |
2 | Technical Support Team Lead | Amar Farooq | 07305 962344 | |
3 | Head of Service | Sohail Jiva | 07920 075916 | |
4 | Head of Operations | Brendan Owens | 07817 827677 |