The Dispatch screen shows you an overview of your 365 Booking & Dispatch system, including the active drivers, dispatched bookings, messages, shortcuts, and settings.
To access this screen:
- Click on the Booking & Dispatch button after logging into Autocab365.
Note: This button will show as greyed-out if you do not have access to the product.
Vehicle Summary
In the top left-hand corner, the following icons will provide you with a summary and status of your vehicles:
- Active: The number of active vehicles.
- Warnings: The number of vehicles with warnings.
- Clear: The number of vehicles that are currently clear of jobs.
- Busy: The number of vehicles that are busy.
- Picked Up: The number of vehicles currently on a job.
- Soon To Clear: The number of vehicles soon to be clear of a job.
- Unavailable: The number of unavailable vehicles.
- Total: The total number of fleet vehicles.
Vehicle Queue
The left-hand section contains the vehicle queue and is useful for checking which vehicles will be next in line for a booking:
- Callsign: The vehicle’s callsign.
- Zone: Which zone the vehicle is currently in.
- Time Clear: How long the vehicle has been clear of a booking.
Note: The 'Time Clear' time will reset every time the driver swipes to complete a job.
Zones Grid
The middle section contains the zone grid and is useful for viewing how many vehicles are on-shift in a zone, as well as their status and queue order.
Note: Vehicles that are first in the queue order will receive booking priority.
Descriptor: The zone shortcode.
+5: Additional vehicles within the zone that are not being displayed.
Note: Additional vehicles can be viewed in detail by clicking on the + icon.
Toggle view
You can also toggle between the zones and map view.
To do this:
- Press the M key for the map, and Z key for the zones.
Note: You can zoom in on the map using your mouse or touchpad.
Driver Messages
The right-hand section contains driver messages and is useful for receiving from and sending messages to drivers.
Responding to driver messages
To respond to a driver message:
- Double-click on a message from the list, or press the Home key.
- Type your reply or select a Standard Message.
- Then click Send.
Note: You can also click 'Send as Urgent' to display the message in red on Driver Companion.
Sending a driver message
To send a message to a driver:
- Press the F9 key and then the F1 key.
- Select the driver's Vehicle and enter the Message.
- Then click Send.
Active Bookings
The bottom section contains active bookings and is useful for tracking and managing active bookings.
Note: An ‘Active’ booking is a booking that is ready to be dispatched.
Shortcuts
The bottom section also contains shortcuts that are useful for quickly executing certain functions.
- Space (New): Open the New Booking form.
- B (Advanced): Open the Advanced Bookings page.
- C (Cancel): Cancel an active booking.
- Ctrl+H (Hold/Release Zones): Set certain zones to Hold or Release active bookings.
- Ctrl+I (Toggle Zones IVR): Open the Zone IVR Control page.
- Ctrl+X (Exchange): Exchange a booking via Cab Exchange.
- D (Dispatched): Open the Dispatched Bookings page.
- E (Edit): Edit an active booking.
- F (Filters): Used to apply different active booking filters.
- H (Hold): Place an active booking on Hold.
- Home (Rm Msg): Reply to a driver message.
- J (Callback): Open the Callback Status page.
- K (Driver Shifts): Open the Driver Shifts page.
- L (Locate): Locate a booking.
- M (Map): Change the zone view to the map view.
- R (Release): Release an active booking to drivers.
- S (Search): Open the modal for search options.
- Shift+W (Wall Status): Open the Wall Status page.
Note: These shortcuts will change depending on which section or page is being focused on.
Settings
You can access settings to control options in Booking and Dispatch, this also includes the ability to revert any customisations back to default.
To open the settings tab:
-
- Click on the User icon in the top right-hand corner.
- Click Settings in the dropdown menu.
- Click on the User icon in the top right-hand corner.
- App Configuration:
- Active Bookings Table: Enable to merge all currently advanced bookings into active.
- Audio Alert Volume: Adjust the volume of the audio alerts.
- CLI: Click to open and edit the Calling Line Identification (CLI) settings.
- Theme: Changes the theming of B&D to Dark or Light mode.
- Notifications:
- Operator Messages: Enable or disable notifications for operator messages.
- Notification History Messages: Enable or disable notifications for notification history messages.
- Resets:
- Forms: Resets all customised forms.
- Layouts: Resets all customised layouts.
- Tables: Resets all customised tables.
- Customisations: Resets any customisations applied in B&D.
Note: If the default theme is too bright, then you can instead use Dark Mode by clicking on "Toggle Dark Mode".
CLI Settings
From here you can also configure your CLI Settings:
- Extension: Enter your phone's extension digits.
- Phone Type: Select which phone type to use.
- External: This is used for physical phone systems.
- Integrated: This is used to use our built-in softphone.
- Disabled: This is used to have the phone option disabled.
Emergency
If a driver triggers an emergency using the button in Driver Companion or their built-in vehicle panic button. Then the following warning will show on screen to call your attention to the emergency.
