Overview of Acceptance Screen - 365 Management – Autocab Help

The Acceptance screen is where you can configure driver penalties for rejecting, recovering, or giving a no-fare on a booking.

This is useful for preventing drivers from rejecting or recovering too many bookings.

To access this screen:

Click on Acceptance from the Drivers/Vehicles > Driver Companion > Global Settings dropdown menu.

Acceptance Settings

The following settings can be configured:

Hold Bookings: When a booking is rejected, it is ‘Held’ on the Dispatch screen.
Deny Vehicle: When a booking is rejected, the ‘rejected vehicles’ field on the booking will be populated with the callsign that rejected the booking.
Move To Reject Zone: When a booking is rejected, the vehicle will be moved to the reject zone.
Remove Requested Vehicle: If a requested vehicle rejects a booking, it will be removed from the booking request.
Booking Reject Limit: Set to how many times a booking can be rejected.

Hold Bookings: When a booking is recovered, it is ‘Held’ on the Dispatch screen.
Deny Vehicle: When a booking is recovered, the ‘recovered vehicles’ field on the booking will be populated with the callsign that recovered the booking.
Remove Requested Vehicle: If a requested vehicle recovers a booking, it will be removed from the booking request.
Move To Reject Zone: When a booking is recovered, the vehicle will be moved to the reject zone.
Operator Only: Enable On (All bookings) to only allow operators to recover jobs from drivers. Enable Custom for a custom recipe to control recoveries.
Disallow Recovery For: Only available if Custom on Operator Only is active. Select a Job Selection Recipe from the drop-down list to control which type of jobs to disallow a recovery.

Any Zone: Vehicles will keep their queue position as they move through each zone.
Original Queue Position: Vehicles will keep their original queue position after using the no-fare command.
No Fare Operator Only: Set if operators are the only ones allowed to issue a no-fare for bookings.
Interactive No Fare: Enable to allow drivers to trigger a call to the passenger when they first try to no fare a booking. If the passenger answers the call, they will be able to keep the booking or accept the no fare.
No Fare Penalty Time: Set how long of a penalty a vehicle will have if they no-fare a booking.

Account Booking: If enabled, drivers or vehicles that reject account bookings will always receive a penalty.
Requested Driver Or Vehicle: If enabled, requested drivers or vehicles that reject a booking will always receive a penalty.

Expiry Time: Set how long the system will attempt to find matching jobs for a driver’s destination mode address.

Arrival (Account): Set how long a vehicle must wait after arrival before they can use the no-fare command on account jobs.
Arrival (Cash): Set how long a vehicle must wait after arrival before they can use the no-fare command on cash jobs.
Pickup Due (Account): Set how long a vehicle must wait from the pickup due time before they can use the no-fare command on account jobs.
Pickup Due (Cash): Set how long a vehicle must wait from the pickup due time before they can use the no-fare command on cash jobs.

Reject Penalty Times: This allows you to configure rejection penalty times for when bookings are rejected multiple times.
- Account Booking: Set the penalty time for rejecting account bookings.
- Cash Booking: Set the penalty time for rejecting cash bookings.
- App Booking: Set the penalty time for rejecting app bookings.
Incremental Penalty Times: This allows you to configure incremental penalty times for when bookings are rejected multiple times.
- Account: Set multiple increasing penalty times for rejecting account bookings.
- Cash: Set multiple increasing penalty times for rejecting cash bookings.
- App: Set multiple increasing penalty times for rejecting app bookings.

Recover Penalty Times: Drivers will not receive jobs while they have an active penalty.
- Account Booking: Set the penalty time for recovering account bookings.
- Cash Booking: Set the penalty time for recovering cash bookings.
- App Booking: Set the penalty time for recovering app bookings.
Incremental Penalty Times: This allows you to configure incremental penalty times for when bookings are recovered multiple times.
- Account: Set multiple increasing penalty times for recovering account bookings.
- Cash: Set multiple increasing penalty times for recovering cash bookings.
- App: Set multiple increasing penalty times for recovering app bookings.

Extend Job Offer Time By: Set how long an extended job offer will show on screen before being accepted or rejected.
Job Offer Text Message: Write a custom message for extended job offers to send to drivers.

Enabled: Toggle to enable or disable prevent late prebookings.
Driver Can Override: This allows the driver to reject a booking without penalty if he has a prebooking coming up.
Estimated as Directed Time: This allows you to set an estimated completion time for ‘as directed bookings’ and send bookings out after this time.
Prevent Late Bookings Start: The time set here will perform checks and ensure a driver doesn’t start any jobs that will make them late for a prebooking.

Autobid Mode: Controls whether the driver sees the Radius and Preferred Zones sub-menu items, either one, both or none.
Max. Autobid Radius: Controls the maximum value the driver can input when adding a radius capability in Driver Companion.