Overview of Acceptance Screen - 365 Management

To access this screen:

1. Click on Acceptance from the Drivers/Vehicles > Driver Companion > Global Settings dropdown menu.
   
   

Acceptance Settings

The following settings can be configured:

Reject Mode

• Hold Bookings: When a booking is rejected, it is ‘Held’ on the Dispatch screen.
• Deny Vehicle: When a booking is rejected, the ‘rejected vehicles’ field on the booking will be populated with the callsign that rejected the booking.
• Move To Reject Zone: When a booking is rejected, the vehicle will be moved to the reject zone.
• Remove Requested Vehicle: If a requested vehicle rejects a booking, it will be removed from the booking request.
• Booking Reject Limit: Set to how many times a booking can be rejected.

Recover Mode

• Hold Bookings: When a booking is recovered, it is ‘Held’ on the Dispatch screen.
• Deny Vehicle: When a booking is recovered, the ‘recovered vehicles’ field on the booking will be populated with the callsign that recovered the booking.
• Remove Requested Vehicle: If a requested vehicle recovers a booking, it will be removed from the booking request.
• Move To Reject Zone: When a booking is recovered, the vehicle will be moved to the reject zone.
• Operator Only: Enable On (All bookings) to only allow operators to recover jobs from drivers. Enable Custom for a custom recipe to control recoveries.
• Disallow Recovery For: Only available if Custom on Operator Only is active. Select a Job Selection Recipe from the drop-down list to control which type of jobs to disallow a recovery.

No Fare Mode

• Any Zone: Vehicles will keep their queue position as they move through each zone.
• Original Queue Position: Vehicles will keep their original queue position after using the no-fare command.
• No Fare Operator Only: Set if operators are the only ones allowed to issue a no-fare for bookings.
• Interactive No Fare: Enable to allow drivers to trigger a call to the passenger when they first try to no fare a booking. If the passenger answers the call, they will be able to keep the booking or accept the no fare.
• No Fare Penalty Time: Set how long of a penalty a vehicle will have if they no-fare a booking.

Interactive No Fare: Scenarios

Depending on the booking type, the setting Interactive No Fare behaves accordingly. Cancelling a non-account booking results in a no-fare, whereas an account booking is a cancellation.

Upon answering the call, the passenger has two options, Press '1' to confirm the booking or press '7' to cancel. To adjust the messaging the passenger hears over the phone, see the article Configuring a Ringback Service and follow the information to help you modify the two textboxes for Interactive Confirm Prompt and Interactive Cancel Prompt.

Account Bookings

When answering the call, if an account booking passenger selects '1' on the keypad, this confirms their booking. Pressing '7' cancels their booking.

If the passenger does not input an answer to the interactive prompt, nothing occurs until the driver manually cancels the booking. In the subsequent cancellation of the account booking, another interactive prompt is sent to the passenger to advise of cancellation.

Non-Account Bookings

Answering the interactive prompt as a non-account booking holder, selecting '1' confirms the booking, and selecting '7' cancels the booking resulting in a no-fare.

By not inputting an answer to the interactive prompt, the passenger receives the message configured in the Interactive Cancel Prompt, and the booking is no-fared.

If the passenger fails to answer the call, there is no action until the driver selects the no fare command a second time.

In the event the passenger confirms the booking but does not show up, the driver can no-fare the booking starting 2 minutes from the passenger confirming the booking. Attempting to no-fare the booking before the 2-minute duration has no effect.

To advise of the booking cancellation, the passenger receives a call with the Interactive Cancel Prompt stating the cancellation.

Always Use Reject Penalty

• Account Booking: If enabled, drivers or vehicles that reject account bookings will always receive a penalty.
• Requested Driver Or Vehicle: If enabled, requested drivers or vehicles that reject a booking will always receive a penalty.

Destination Mode

• Expiry Time: Set how long the system will attempt to find matching jobs for a driver’s destination mode address.

No Fare Minimal Time From

• Arrival (Account): Set how long a vehicle must wait after arrival before they can use the no-fare command on account jobs.
• Arrival (Cash): Set how long a vehicle must wait after arrival before they can use the no-fare command on cash jobs.
• Pickup Due (Account): Set how long a vehicle must wait from the pickup due time before they can use the no-fare command on account jobs.
• Pickup Due (Cash): Set how long a vehicle must wait from the pickup due time before they can use the no-fare command on cash jobs.

Reject Penalty Times

• Reject Penalty Times: This allows you to configure rejection penalty times for when bookings are rejected multiple times.
  • Account Booking: Set the penalty time for rejecting account bookings.
  • Cash Booking: Set the penalty time for rejecting cash bookings.
  • App Booking: Set the penalty time for rejecting app bookings.
• Incremental Penalty Times: This allows you to configure incremental penalty times for when bookings are rejected multiple times.
  • Account: Set multiple increasing penalty times for rejecting account bookings.
  • Cash: Set multiple increasing penalty times for rejecting cash bookings.
  • App: Set multiple increasing penalty times for rejecting app bookings.

Recover Penalty Times

• Recover Penalty Times: Drivers will not receive jobs while they have an active penalty.
  • Account Booking: Set the penalty time for recovering account bookings.
  • Cash Booking: Set the penalty time for recovering cash bookings.
  • App Booking: Set the penalty time for recovering app bookings.
• Incremental Penalty Times: This allows you to configure incremental penalty times for when bookings are recovered multiple times.
  • Account: Set multiple increasing penalty times for recovering account bookings.
  • Cash: Set multiple increasing penalty times for recovering cash bookings.
  • App: Set multiple increasing penalty times for recovering app bookings.

Extend Job Offer

• Extend Job Offer Time By: Set how long an extended job offer will show on screen before being accepted or rejected. 
• Job Offer Text Message: Write a custom message for extended job offers to send to drivers.

Prevent Late Prebookings

• Enabled: Toggle to enable or disable prevent late prebookings.
• Driver Can Override: This allows the driver to reject a booking without penalty if he has a prebooking coming up.
• Estimated as Directed Time: This allows you to set an estimated completion time for ‘as directed bookings’ and send bookings out after this time.
• Prevent Late Bookings Start: The time set here will perform checks and ensure a driver doesn’t start any jobs that will make them late for a prebooking. 

Autobid

• Autobid Mode: Controls whether the driver sees the Radius and Preferred Zones sub-menu items, either one, both or none.
• Max. Autobid Radius: Controls the maximum value the driver can input when adding a radius capability in Driver Companion.