To get set up with the Chatbot service, you will first need to provide us with the email address linked to your Facebook page and your Company ID. With this information we will then link your Facebook page to the service. Next, you will then need to follow our Handover Protocol process:
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Start by logging into your Facebook business page as Admin.
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Next, navigate to Settings > Advanced Messaging > Handover protocol (App Settings) and click to Configure this setting.
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While on the App Settings popup, click the Select drop-down for ‘Primary receiver for handover protocol‘ and choose ChatTaxi.
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Then click the Select drop-down for ‘Secondary receiver for handover protocol‘ and choose Page Inbox.
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Once you have done this please inform us so we can enable the handover protocol on our side.