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Overview of Contact Screen - 365 Management

Connor
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The Contact screen is where you can configure the contact methods between driver, customer, and operators. 

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To access this screen:

  1. Click on Contact from the Drivers/Vehicles > Driver Companion > Global Settings dropdown menu.

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Contact Settings

The following settings can be configured:

General

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  • Allow Clear With No GPS: If enabled, drivers can clear from a job without a GPS signal.
  • No Data Comms Time Limit: A vehicle will be moved to the NAK zone if it exceeds the set time limit.
  • No GPS Time Limit: A vehicle will be moved to the No GPS zone if it exceeds the set time limit.
  • Record SIM Numbers: If enabled, the system will automatically record a vehicle’s device SIM numbers. 
  • Enable Driver Messages By SMS: If enabled, operators can send driver’s messages from the Dispatch screen via SMS.
  • Enable Driver Bookings: If enabled, operators can send drivers booking details via SMS.
  • Driver Booking Message: This allows you to customise the booking details message sent to drivers.
  • Auto Dial Emergency Number: If enabled, the emergency number will be automatically dialled when the Emergency button is pressed.
  • Send Emergency Immediately: If enabled, an emergency will be immediately sent when the Emergency button is pressed.
  • Emergency Phone Number: Set the companies emergency phone number. 
  • Send Emergency To All Vehicles: If enabled, an emergency indicator will be sent to all drivers when the Emergency button is pressed.

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  • Enable Driver Messages: If enabled, operators can send driver’s messages from the Dispatch screen to Driver Companion.
  • Urgent Message Mode: Select if urgent messages are sent as a special job or normal message.
  • Driver Services Phone Number: Set which phone number the system will route drivers through when calling passengers.
  • Call Customer Dialling Behaviour: Set how the system should route calls from the driver to the passenger.
  • Call Customer Only Usable From MDT: If enabled, drivers can only call customers from the mobile data terminal (MDT) device. 
  • Number of Vehicles to Receive Emergency: Set how many vehicles should receive the emergency sent by another driver.

Voice

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  • Talk Time: Set how long a driver is allowed to talk for on calls. 
  • All Talk Time: Set how long a driver is allowed to talk for in total. 
  • Default Voice Channel: Set the default voice channel for calls, between 0-255.
    • 248: Phantom connects the operator to the driver’s mobile.
    • 249: Phantom connects the operator to the vehicle’s phone number.
    • 250: The MDT device calls the office.
  • Fallback To Channel From Vehicle Details: Enable to set the Voice Channel as a fallback.
  • Client Settings: Configure custom client settings for calls.

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