The Call History screen is where you can search for and listen to previous calls that have happened between your customers and operators.
To access this screen:
- Click on Call History from the Passengers > Passenger Communication dropdown menu.
Search for calls
To search for specific calls:
- Enter a date range (Max 31 days).
- Click on the Search button on the right-hand side.
This will then display a list of calls between the set date range.
To view the call details:
- Double-click on a call from the list.
Note: You can listen to a call recording by pressing the (Play) icon.