The Wall - 365 Management

What is the Wall?

The Wall allows you to configure different scenarios and messages to help automate balancing the supply and demand of vehicles during busy periods through incremental restrictive measures. 

When your business becomes too busy to provide rides to all of your customers, we call this hitting the wall.

An example of where the Wall can be used effectively is setting limitations for popular holidays, ensuring your fleet is prepared for any sudden intake of bookings.

The Wall is useful for dealing with busy periods efficiently and ensuring that your valued customers still receive the great service they’re used to.

Using the Wall

To access this screen:

1. Click on The Wall from the Booking dropdown menu.
   
   

How to add a scenario

The Scenarios tab is where you can configure custom scenarios for your bookings. In this tab, you can add new scenarios, edit pre-existing ones or search the list using the filter.

To add a wall scenario:

1. Click on the Add button on the right-hand side. 
   
2. Under the Name option, provide a suitable name for the scenario so it is easy to identify and find later.
3. Specify the Company you want the scenario to apply to using the dropdown menu.
   • Note: If you are using multi-company settings, make sure you select the right company.
4. To use a scenario right away, toggle on the Enabled setting. Toggling off the option results in the scenario never trigger.
5. By default, the scenarios will apply to any type of booking. To configure it so that it does not apply to Card, Cash or Account bookings, toggle on the respective settings (Affects Card/Cash/Account bookings).
6. Configure the schedule, this is the date and time to apply the scenario. For example, this could be a single time (e.g. a a match day) or a recurring event (daily, weekly, monthly or yearly).
7. Configure the areas where the scenario for any incoming bookings by selecting zones from the Zones dropdown menu.
   • Enable the Zones Are Grouped property to apply the scenario simultaneously to all selected zones.
8. The next step is to set the Dispatch Time property, which is the main trigger for the scenario. This setting dictates in hours and minutes how long a job awaits dispatch while in a specified zone, and within the selected schedule before the scenario triggers.
9. If you want the scenario to only apply to bookings requiring a specific capability, you can select the type(s) from the Capabilities dropdown menu.
10. Upon adding all of the applicable details to the scenario, navigate to the Configuration tab.

Details

The details tab of a scenario 

• Enabled: Toggle to enable the scenario. 
• Name: A unique name for the scenario. 
• Company: Select which company this scenario applies to.
• Affects Card Bookings: Enable if the scenario should affect card bookings.
• Affects Cash Bookings: Enable if the scenario should affect cash bookings.
• Affects Account Bookings: Enable if the scenario should affect account bookings.
• Apply On:
  • Specific Schedule: 
    • Schedule: Select the date schedule for this scenario. 
    • Time Schedule: Select the time schedule for this scenario. 
  • Settings:
    • Zones: Select which zones the scenario can trigger in.
    • Capabilities: Select which capabilities the scenario will trigger on.
    • Zones Are Grouped: Enable to group all the selected zones.
    • Dispatch Time: Set the dispatch time limit that will trigger this scenario if reached. 

Configuration

• Extension Time For Advanced Bookings: Set an extension time that will include advanced bookings within the scenario when it's active. 
• Surge Pricing Mode: Select if surge pricing should be an amount or percentage. 
• Same Cost & Price: Enable to use the same value for cost and price.
• Surge Pricing Value: Set the surge pricing value.
• Table: Click on the (Tick) icon to toggle the scenario parameters for different customers.
  • Options:
    • (Cross) Icon: Select this icon to turn OFF a booking source for this customer type.
    • (Tick) Icon: Select this icon to turn ON a booking source for this customer type.
    • (Surge) Icon: Select this icon to turn on Surge pricing for this customer type
  • Customers:
    • Good: These are your valued and good customers who complete a lot of bookings.
    • Average: These are your average customers who complete some bookings.
    • Bad: These are your bad customers who cancel a lot of bookings.
    • New: These are your brand new customers. 

Actions

• Text Message To Off-Shift Drivers: If enabled a custom text message can be sent to Off-Shift drivers when the scenario is active (Only sent to drivers with a matching scenario company or capabilities).
• Notification To On-Shift Drivers: If enabled a custom notification can be sent to On-Shift drivers when the scenario is active (Only sent to drivers with a matching scenario company or capabilities).

Messages

The Messages tab is where you will configure custom messages to be displayed during busy periods. 

Customise wall messages

To customise the wall messages:

1. Click on a message field to edit it.
   
   
2. Write your custom message.
   
   
3. Then click Save at the bottom left-hand side.

Undo changes

To undo any changes made:

1. Click on the (Undo) button next to a message or at the bottom left-hand corner.