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Backup Zones

Connor
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The Backup Zones screen allows you to configure which zones will be used as backups for the main zones.

This is useful when you don't have a vehicle available in a certain zone, and can instead send the job to a vehicle in a backup zone. 

backup_zones_screen_new.png

To access this screen:

  1. Click on Backup Zones from the Dispatch > Zones dropdown menu.

    backup_zones_menu_item_new.png

Live mode

In this mode, you can view the live configuration of your backup zones.

zone_maker_live_mode.png

To switch to Live Mode:

  1. Click on the Live Mode button in the top left. 

    zone_maker_live_mode_button.png

Draft mode

In this mode, you can view and edit your backup zone configuration as a draft, and then apply this draft to live.

zone_maker_draft_mode.png

To switch to Draft Mode:

  1. Click on the Draft Mode button in the top left. 

    zone_maker_draft_mode_button.png

Create a new draft

To create a new draft configuration:

  1. Click on the New Draft button.

    zone_maker_new_draft_button.png

Note: When you create a new draft, the current draft will be overridden and any changes made will apply to all zone areas. (e.g. Zone Maker, Zone List, Backup Zones,...)

Apply a draft to live

To apply your new draft to the live configuration:

  1. Click on the Apply Draft to Live button.

    zone_maker_apply_draft_button.png

The live backup zone configuration will now be replaced with the latest draft configuration. 

Add backup zones

To add new backup zones:

  1. Select the Company, Day, and Hour.

    backup_zones_filters.png
  2. Double-click on a zone cell from the table.

    backup_zones_cell_highlighted.png
  3. Select which zone should be the next backup zone.

    backup_zones_zone_list.png
  4. Click Confirm to add the backup zone.

    backup_zones_zone_added.png
  5. Then click Save.

In the above example, if a job is booked for the UNI zone, the system will look to dispatch the job to a driver in UNI first, and if no driver is found the system will then look in TWN. 

Note: You can delete a zone from the table by selecting the Eraser button, and then clicking on a zone.

Dispatch rules

The dispatch rules will tell the system what to do when looking for another vehicle in a backup zone.

To change the dispatch rules for each zone:

  1. Click on a dispatch rule:

    Longest Waiting: The system will look for a vehicle that has been waiting the longest time for a job. 
    Nearest Vehicle: The system will look for the nearest vehicle. 
    Shortest Waiting: The system will look for a vehicle that has been waiting the shortest time for a job. 
    Nearest Vehicle vs Longest Waiting: The system will look for the nearest vehicle or a vehicle that has been waiting the longest time for a job. 

    backup_zones_dispatch_rules.png
  2. Click on a zone to change its rule. 

    backup_zones_change_dispatch_rule.png
  3. Then click Save.

Apply penalties to backup zones

To apply penalties to each backup zone:

  1. Select Reject penalties or Recover penalties from the dropdown.

    backup_zones_rule_dropdown.png
  2. Click on a zone to apply a penalty.

    Note: Zones with penalties applied will have a highlighted green border.

    backup_zones_reject_penalty.png
  3. Then click Save.

Clone backup zones

To clone your new backup zones to different days and hours:

  1. Click on the Clone Zones button.

    backup_zones_clone_button.png
  2. Select a Day and Hour.

    backup_zones_clone_popup.png
  3. Then click Confirm.

Note: You can also merge zones by dragging them together.

backup_zones_zone_merged.png

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