The Dual Queue Zones screen is where you can configure which zones will allow multiple queue positions for your drivers.
This is useful when drivers need to maintain two queue positions when they enter a zone within another zone.
To access this screen:
- Click on Dual Queue Zones from the Dispatch > Zones dropdown menu.
In this mode, you can view the live configuration of your dual queue zones.
To switch to Live Mode:
- Click on the Live Mode button in the top left.
In this mode, you can view and edit your dual queue zones configuration as a draft, and then apply this draft to live.
To switch to Draft Mode:
- Click on the Draft Mode button in the top left.
Create a new draft
To create a new draft configuration:
- Click on the New Draft button.
Note: When you create a new draft, the current draft will be overridden and any changes made will apply to all zone areas. (e.g. Zone Maker, Zone List, Backup Zones,...)
Apply a draft to live
To apply your new draft to the live configuration:
- Click on the Apply Draft to Live button.
The live dual queue zones configuration will now be replaced with the latest draft configuration.
Add dual queue zone
To add a new dual queue zone:
- Click on the Add button on the right-hand side.
- Configure the dual queue zones:
Name: Enter a unique name.
Enabled: Toggle to enable or disable the dual queues for these zones.
Zones: Select which zones will allow dual queue positions when a vehicle is also in the main zone.
Main Zones: Select the main zone.
- Then click Create.
In the example above, zones TWN, HULM, and UNI will allow drivers to have dual queue positions, while also being in the main zone.