The Dispatch Configuration screen is where you can control how your system deals with dispatching work to your drivers. This is useful for ensuring the dispatching of jobs is fair and efficient, meaning fewer complaints from your drivers. A well-configured dispatch system promotes fairness among drivers by implementing rules and priorities that consider factors such as driver availability, waiting times, and booking priority.
To access this screen:
- Click on Dispatch Configuration from the Dispatch dropdown menu.
In Dispatch Configuration, there are several sections you can configure, which include the following:
The General Settings tab contains settings that are important for the overall dispatch functionality as they will affect your drivers and bookings globally.
For configuration information, refer to the Dispatch Configuration: General Settings article.
The Bidding tab contains settings that are used to control how the system selects drivers to dispatch bookings to if they have successfully bid on a booking.
For configuration information, see our Dispatch Configuration: Bidding article.
The Route Calculation tab contains settings that control how the system calculates the route for your bookings.
For configuration information, see our Dispatch Configuration: Route Calculation article.
The Advanced tab allows you to add custom data channels to the system.
For configuration information, see our Dispatch Configuration: Advanced article.