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Configuring Customer App - 365 Accounts

Connor
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The App screen allows you to configure the settings for your Passenger App bookings that are paid for by either credit card or cash.

These are useful for ensuring that the correct tariffs are used for any customer that books a job on the Passenger App.

app_screen.png

To access this screen:

  1. Click on App from the Settings > Customers dropdown menu.

    app_menu_item.png

The following settings can be configured:

Note: The App Cash and App Credit Card tabs contain the same settings. 

  • Company: Select which company to assign to app bookings.
  • Display Name: This display name will show on any app bookings.
  • Apply Surcharge Mode: Select if surcharges should be charged when a booking is placed or completed. 
  • Surcharge (Price): The settings here will apply a surcharge on top of an app booking price.
    • Surcharge Type: Select the surcharge value type. 
    • Surcharge Value: Enter the value of the surcharge.
    • Round-Up To Nearest: Set the nearest decimal place to round the surcharge up to (E.g. 0.01).
    • Variable Tariffs Only: Enable to only apply the surcharge to variable tariffs.
  • Surcharge (Cost): The settings here will apply a surcharge on top of an app booking cost. 
    • Surcharge Type: Select the surcharge value type. 
    • Surcharge Value: Enter the value of the surcharge.
    • Round-Up To Nearest: Set the nearest decimal place to round the surcharge up to (E.g. 0.01).
    • Variable Tariffs Only: Enable to only apply the surcharge to variable tariffs.
  • Tariffs:
    • Fixed Tariff Mode: Select the fixed tariff mode for app bookings.
    • Fixed Tariffs: Select which fixed tariffs should be applied to app bookings. 
    • Variable Tariff Mode: Select the variable tariff mode for app bookings.
    • Variable Tariffs: Select which variable tariffs should be applied to app bookings. 
    • Display Price/Cost on Booking Screen Mode: Select if the price or cost should be on the booking screen for app bookings. 
    • Automatic Price/Cost Recalculation On Shout Mode: App bookings will be recalculated automatically when in shout mode. 
    • Variable Price Fixed (excluding as directed): Enable to fix the variable price for bookings that aren't 'as directed'.
    • Force Shout (App Cash Settings ONLY): Enable to force the driver to shout the fare.
    • Override Force Shout For Fixed Tariffs: Enable to clear jobs without a driver shout if the fixed price matches.
    • Waiting Time Minutes Free: Set how much waiting time a customer on an app booking can have for free.

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