The Master Controls screen allows you to control the automation of your IVR, ABOP, Call Customer and Call Driver.
To access this screen:
- Click on Master Controls from the Automation menu.
To toggle automation on or off for each feature:
- Click on the available toggle.
For example, automation is now turned off for the ABOP/IVR.
To fine-tune which settings are used for each feature:
- Click the (Cog) icon under the More Controls column.