The Free Time report will display how long an agent has been available before the next call.
To access this screen:
- Click on Free Time from the Reports > Agent Stats menu.
Get updated report
To an updated report:
- Select the Start date in the top-left.
- Then click Get Report.
To export the report into a CSV file:
- Click on Export to CSV file in the top-right.
The report will then be exported.