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Ring Group Calls - Phantom

Connor
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The Ring Group Calls report provides you with ring group call statistics.

agent_overview_screen.png

To access this screen:

  1. Click on Ring Group Calls from the Reports > Call Reports menu.

    ring_group_calls_menu_item.png

Get updated report

To an updated report:

  1. Select the Start/ End Date.

    Note: You can also filter by specific caller telephone numbers using the 'Caller' field. 

    main_calls_filters.png
  2. Then click Get Report.

    top_agents_get_report.png

Export

To export the report into a CSV file:

  1. Click on Export to CSV file in the top-right.

    free_time_export_button.png

The report will then be exported.

agent_overview_export.png