The Hourly Queue Calls report allows you to drill down further into the queue calls report by specifying a date and time range for a selected queue and viewing on an hourly basis the number of answered, busy, failed and bounced calls.
To access this screen:
- Click on Hourly Queue Calls from the Reports > Call Reports menu.
Get updated report
To an updated report:
- Select the Start/ End Date and Queue.
- Then click Get Report.