The Queue Calls report provides you with statistics on calls related to certain queues, including the number of calls and how they were handled.
To access this screen:
- Click on Queue Calls from the Reports > Call Reports menu.
Get updated report
To an updated report:
- Select the Start/ End Date and Queue.
- Then click Get Report.
To export the report into a CSV file:
- Click on Export to CSV file in the top-right.
The report will then be exported.