The Virtual Operator Recordings screen allows you to manage Virtual Operator, review VO transcripts, and listen to VO recordings.
To access this screen:
- Click on Virtual Operator Recordings from the Recordings menu.
Search for recordings
To search for recordings:
- Select the Start/ End Date.
Note: You can narrow down your search by typing in the search field.
- Then click Search.
Listen to recordings
To listen to the recordings:
- Click on the (Speech) icon for a recording.
- Then click on the (Play) icon.
Note: You can also review the call transcript on the Call Details.