The Trunks screen is used for configuring your telephone lines that are connected to your system.
Note: If this is set up incorrectly, it will prevent delivery of incoming calls to your system and agents unable to dial out.
To access this screen:
- Click on Trunks from the Routing menu.
Add a trunk
To add a new trunk:
- Click on Add Trunk in the top-right.
- Configure the trunk settings.
- Then click Save.