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Dialling Groups

Connor
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The Dialling Groups screen allows you to create dialling groups that can be applied to extensions or agents.

dialling_groups_screen.png

To access this screen:

  1. Click on Dialling Groups from the Routing menu.

    dialling_groups_menu_item.png

Add a dialling group

To add a new dialling group:

  1. Click on Add Rule in the top-right.

    dialling_rules_add_rule_button.png
  2. Configure your rule settings:

    Name: Enter a unique name for the dialling group.
    Calling Rules to match: Toggle to enable or disable specific calling rules.
    Trunks to use: Toggle to enable or disable specific trunks.
    Privileges: Toggle to enable or disable privileges.
    Withheld: Toggle to enable or disable withheld.

    dialling_groups_add_group_popup.png
  3. Then click Save.