The ABOP/IVR screen allows you to create and configure your IVR menu, as well as, control the confirmation messages for IVR sequences.
To access this screen:
- Click on ABOP/IVR from the Routing menu.
Add an ABOP/IVR
To add a new ABOP/IVR:
- Click on Add ABOP/IVR in the top-right.
- Configure your ABOP/IVR settings:
Name: Enter a unique name for the IVR/ABOP menu.
Call Type: Select which type of call this meu will activate on.
Welcome Message: Select a welcome message to be played.
Booking Complete Message: Select a booking completion message to be played.
Strip Address Name: Enable to strip the name from an address.
Associated Queue: Select which queue to route this call type to.
Max IVR Options: Set how many IVR options can be used.
Booking Priority: Set the priority of bookings made through this method.
Repeat Booking Confirmation: Set how many booking confirmations should be sent to the customer.
Existing Customer/Booking Operator Option: Select what should be done if the caller is an existing customer.
New Customer/No Booking Operator Option: Select what should be done if the caller is a new customer.
- Then click Save.