The Backup Zones screen allows you to configure which zones will be used as backups for the main zones.
This is useful when you don't have a vehicle available in a certain zone, and can instead send the job to a vehicle in a backup zone.
To access this screen:
- Click on the Backup Zones button from Management > Zones.
Add backup zones
To add new backup zones:
- Select the Day and Hour.
- Double-click on a zone cell from the table.
- Click the (...) button.
- Select which zone should be the next backup zone.
- Then click Save.
In the above example, if a job is booked for the ARDW zone, the system will look to dispatch the job to a driver in ARDW first, and if no driver is found the system will then look in ANCT.
Note: You can delete a zone from the table by selecting it and pressing the Delete key.
Dispatch Rules
The dispatch rules will tell the system what to do when looking for another vehicle in a backup zone.
To change the dispatch rules for each zone:
- Select a zone:
- Press one of the keys below to change the rule:
Longest Waiting (F2): The system will look for a vehicle that has been waiting the longest time for a job.
Nearest Vehicle (F3): The system will look for the nearest vehicle.
Shortest Waiting (F4): The system will look for a vehicle that has been waiting the shortest time for a job.
Nearest Vehicle vs Longest Waiting (F5): The system will look for the nearest vehicle or a vehicle that has been waiting the longest time for a job.
- Then click Save.
Clone backup zones
To clone your new backup zones to different days and hours:
- Click on the Copy button.
- Select the Zone, Day, and Hour.
- Then click OK.
Note: You can also merge a zone by selecting it and then pressing the F6 key.
