Activity - iGo

The Activity screen allows you to manage bookings completed by operators and potential disputes.

To access this screen:

1. Click on Activity from the left-hand menu.
   
   

Bookings

The Bookings tab shows you all the bookings that have been completed through the iGo Network.

View booking details

To view the details of a booking:

1. Double-click on a booking from the table.
   
   

The details will then be displayed in the "Details" tab.

Booking enquiry

To enquire about a booking:

1. Click on the Enquire button.
   
   
2. Enter the enquiry Reason.
   
   
3. Then click Create Dispute.

Disputes

The Disputes tab allows you to view and manage any booking disputes that have been raised.

View dispute details

To view the details of a dispute:

1. Double-click on a dispute from the table.
   
   

The details will then be displayed.

View dispute booking details

To view the details of a booking with a dispute:

1. Click on the View Booking button.
   
   

Escalate dispute

To escalate a dispute:

1. Click on the Escalate Dispute button.
   
   
2. Enter the escalation Reason.
   
   
3. Then click Escalate.