The Call History screen is where you can search for and listen to previous calls that have happened between your customers and operators.
To access this screen:
- Click on the Call History button from Management.
Search for calls
To search for specific calls:
- Enter a date range.
- Then click on the Search button on the right-hand side.
This will then display a list of calls between the set date range.
Note: You can also filter the search by the caller or called number.