The Ringback screen allows you to configure a ringback service for calling a customer’s phone and notifying them that their driver has arrived and is waiting outside.
To access this screen:
- Click on the Ringback button from Management > Settings > Configuration > Modules.
The following settings can be configured:
Ringback
- LandLine Call Time (sec): Set how long the phone will ring for when a driver uses the ringback command to a landline.
- Mobile Call Time (sec): Set how long the phone will ring for when a driver uses the ringback command to a mobile.
- Call Request Expire Time (sec): Set how long the phone will ring until cancelled due to no connection.
- Maximum Requests Per Booking: Limit how many times a driver can use the ringback command per booking.
- Ringback Default Mode: Select if ringback should be ON or OFF for landlines and mobile.
- Ringback After Textback: Enable to ring back a customer after notifying them by text.