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How to configure cancellation fees in Ghost?

Connor
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Cancellation fees on a tariff

To configure cancellation fees:

  1. Go to Management > Settings > Configuration > Accounts > Dockets.
  2. Check to enable 'No Fare' and 'Cancelled' for Docket Insert Mode.
  3. Click Save.
  4. Go to Accounts > Pricing > Variable Pricing Tariffs and open your default tariff.
  5. Under Details > Applies to docket source, check to enable 'Completed Booking' only.
  6. Click Save.
  7. Next, create a new tariff and name it "cancellation fees".
  8. Under Details > Applies to docket source, check to enable 'Cancelled Booking' only.
  9. Configure the tariff pricing as appropriate.
       
    Note: You can apply a tariff to accounts only by changing the "Tariff applies to" setting to "Any account".
       
  10. Then click OK.

Tip: If the default rule for completed jobs is a variable the cancellation charge rule it switches to should also be a variable. 

Note: You can also configure the following settings on a tariff:

  • Free Cancellation Minutes: The passenger will only be charged the cancellation fee if they cancel after the minutes in this setting have passed after the booking was dispatched.
  • Lateness Tolerance (Mins): If the booking is late by the number of minutes here or more, then the passenger will not be charged the cancellation or no fare fee.

Cancellation fees on an account

To configure cancellation charges on an account:

  1. Go to Accounts > Customer Accounts > Customers and click to edit an account.
  2. Under the Tariffs section, set the 'Variable Tariff Mode' setting to 'Use Both Default and Selected Tariffs' and select 'Cancellation Charge' for the 'Variable Tariffs' setting.
  3. Then click OK.

Enabling cancellation fees

To enable the cancellation fees:

  1. Go to the AppSettings > Passenger App 5G > Booking.
  2. Set the 'Booking Cancellation Rule' setting to your preference.
  3. Toggle the 'Charge Cancellation Fee' setting to 'enabled'.
  4. Then click Publish.

Note: Users using E-booking and booking by phone will be affected immediately when enabling the cancellation fees, however, Passenger app users will only be affected when they've updated the app to the newest version.

Note: Passenger app users will be required to accept the new T&Cs after updating the app to the newest version, and users that do not update the app will not be charged cancellation fees.

To confirm cancellation fees are working, dispatch a booking on the account to Driver Companion and then cancel it from the Bookings screen. The cancelled booking should be using the 'Cancellation Charge' cost source.

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