Phantom

Phantom

• Dashboard
• Accessing Phantom

Automation

• IVR Number Blocking
• Master Controls

Reports

• Schedule
• Custom
• VO Calls
• Success Rate
• Queue Ring Time
• Abandoned and Missed Calls By Caller

See all 19 articles

Recordings

• Virtual Operator Recordings
• Music on Hold Manager
• Audio Manager
• File Manager
• Driver Voice Recordings
• Inbound/Outbound Recordings

See all 7 articles

Routing

• Virtual Operator
• Shortcodes
• Channel Control
• Announcements
• ABOP/IVR
• Time Based Routing

See all 14 articles

System

• Other Systems
• Ghost Servers
• Phantom Servers
• Interface Users
• Away/Pause Reasons
• Firewall

Wallboard

• Queue
• Custom
• Standard

Agents

• Phones
• Generic SIP Device
• Directory Editor
• Button Maps
• Agents