Phantom

Phantom

• Dashboard
• Accessing Phantom

Automation

• IVR Number Blocking
• Master Controls

Reports

• Queue Overview
• Driver Payment
• Schedule
• Custom
• VO In Use
• VO Hourly Calls

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Recordings

• Virtual Operator Recordings
• Music on Hold Manager
• Audio Manager
• File Manager
• Driver Voice Recordings
• Inbound/Outbound Recordings

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Routing

• Virtual Operator
• Shortcodes
• Channel Control
• Announcements
• Caller Based Routing
• ABOP/IVR

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System

• Other Systems
• Ghost Servers
• Phantom Servers
• Interface Users
• Away/Pause Reasons
• Firewall

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Wallboard

• Settings
• Queue
• Group
• Custom
• Standard

Agents

• Phones
• Generic SIP Device
• Directory Editor
• Button Maps
• Agents