Customer Service
Driver Demand & Lost Jobs - 365 Analytics
What Is This Section? The data here can help you understand the balance between driver availability and customer demand. The graphs in this section show booking volume vs. available drivers and highlight peak demand times, giving insights into when ...
Good and Bad Jobs - 365 Analytics
What Is This Section? This section visualises job quality across your service area with an interactive graph showing good vs. bad jobs. Using the map, you can identify regions with the highest percentage of poor service, helping you target ...
Job Performance - 365 Analytics
What Is This Section? Identify where you're losing jobs and how much revenue is being missed using the interactive map and visualised graphs. This section highlights problem areas so you can take targeted actions to improve retention and help recover ...
ASAP Bookings Overview - 365 Analytics
What Is This Section? Similar to the pre-bookings section, this provides performance insights for ASAP bookings. View punctuality, service level, and booking source data to ensure consistent, high-quality on-demand service. Getting Started On the 365 ...
Pre-Bookings Overview - 365 Analytics
What Is This Section? See how timely your pre-bookings are with visual data on punctuality, booking origin, and service levels by weekday. This data can help improve planning and reliability for your advanced services. Getting Started On the 365 ...