Customers
Customer 360 - 365 Analytics
What Is This Section? The Customer 360 section gives you a comprehensive view of customer behaviour. You can use the data in this section to analyse weekly and monthly trends, regular pickup/drop-off locations, booking patterns, statuses, types, ...
Customers Not Booked By App - 365 Analytics
What Is This Section? Identify customers who haven’t used the app to book, along with total customer count and first booking dates. You can use this data to assess where you could increase app adoption and streamline the booking experience for your ...
New Customers - 365 Analytics
What Is This Section? Track your customer acquisition by analysing when users made their first booking. Understand the number of new customers and how many bookings they completed, helping to measure onboarding success and early retention. Getting ...
Customer Loyalty - 365 Analytics
What Is This Section? Use this section to analyse customer retention and frequency of bookings. See how often customers return, identify your most valuable loyal customers, and understand regular usage patterns. Getting Started On the 365 Portal, ...
Regular Customers Who Left - 365 Analytics
What Is This Section? Identify customer-loss trends by viewing when regular customers stopped booking. This section includes unique customer counts, highlights those who may have left, and allows you to filter by the month of departure. Getting ...
Customer Summary - 365 Analytics
What Is This Section? Track how many unique customers use your service each month and how frequently they travel. This data can help evaluate customer engagement and overall service utilisation. Getting Started On the 365 Portal, select the Analytics ...