Passenger Communication
Ringback - 365 Management
The Ringback screen allows you to configure a ringback service which automatically calls a customer’s phone and notifies them that their driver has arrived and is waiting outside. This feature helps to reduce the number of no-shows and the time the ...
Textback: Templates - 365 Management
The Templates screen is where you can create custom templates for your Textback service. Textback automates the sending of text messages to various recipients, primarily passengers, in response to different events e.g. booking confirmations, ...
Textback: Settings - 365 Management
The Settings screen is where you can configure your Textback service settings. Textback automates the sending of text messages to various recipients, primarily passengers, in response to different events e.g. booking confirmations, dispatches, driver ...
Email Templates - 365 Management
The Email screen is where you can create and configure custom email templates for different booking stages. To access this screen: Click on Email from the Passengers > Passenger Communication dropdown menu. Add an email template To add an email ...
Call History - 365 Management
The Call History screen is where you can search for and listen to previous calls that have happened between your customers and operators. This feature enables operators to track call details, identify trends in communication, and retrieve valuable ...
Text Campaign - 365 Management
The Text Campaign screen is where you can customise and send promotions/ offers to your customers via SMS. This screen is split into three tabs, one for Campaigns, one for Blocked Numbers, and the other for text campaign Settings. To access this ...