Here you will find the latest features, improvements, and bug fixes for 365 Analytics.

To ensure you have the best experience using our product, we recommend updating to the latest version available.

Note: The features available to you will depend on the configuration and the current version of 365 Analytics you're using.

What's New

Introducing Analytics!

We are excited to announce our new Analytics for 365, your new go-to product for understanding how your business is performing across different areas!

With 365 Analytics, you now have access to in-depth insights across your customer accounts, app bookings, business health, customer service performance, and more; all in one place.

Key Features

Our new analytics has some exciting features, including:

New Interface

Navigate your data effortlessly with our sleek new design!

365 Analytics presents your data in dynamic visuals, such as interactive maps, bubble charts, and more, making it easy to analyse your data and observe trends.

Deep Business Insights

Our Analytics product features nine sections, each providing detailed insights across key business areas.

With these insights, you can use the data to make informed designs about your business. Whether you're identifying underperforming regions or drivers, or planning resource allocation, our new analytics can enable improved decision making.

Interactive Graphs & Charts

See your data breakdown in real-time with interactive graphs, charts and maps. 

Click elements to filter across visuals on the same page and observe how different data points affect one another. This provides an intuitive way to explore trends, patterns, and correlations in your data.

Filters

Need a tailored view of your data? Each section supports filtering by various means, allowing for a focused analysis of your business insights.

Each filter updates the visuals and metrics across the different dashboards, giving you a interactive experience.

Exporting Data

To share your insights, you can export both visual reports or data tables directly from any section to to Excel, allowing you to do further analysis.

This feature ensures that your insights are always shareable and ready to support any strategic business decisions across your organisation.

Areas of Analytics

For insights across multiple areas of your business, Analytics includes nine sections, giving you a broad perspective on how your business is performing over multiple areas:

The Accounts section provides a detailed view into the performance of the individual accounts in your system, helping you to identify key customer data and trends.

Track your app's effectiveness with key metrics such as app performance, dispatch time history and your ETA performance of your drivers.

Business Automation allows you to analyse the impact of automated booking sources, such as IVR, Passenger App, to see where your customers are making their bookings and understand how automation contributes to your business's performance.

Monitor your booking growth trends and distribution in this section allowing you to identify the areas generating the most activity for your business.

For insights into your business's financial health, the 'Invoices' and 'Business Health' sections provide a clear view of your invoice timeline, showing outstanding amounts and the sustainability of your financials.

Customer Service

Understand the performance of your bookings across your system, including insights by job type, where you are missing revenue by location, the job quality received, helping you target improvements where they're most needed.

Track insights on customer behaviour, including customer retention, customer onboarding, booking trends and more.

Assess the performance of your drivers with comprehensive data highlighting your driver's efficiency including earnings, driver impact on services, and where your drivers are failing to secure bookings.