The Free Time report will display how long an agent has been available before the next call.

To access this screen:

1. Click on Free Time from the Reports > Agent Stats menu.
   

Get updated report

To an updated report:

1. Select the Start date in the top-left.
   
2. Then click Get Report.
   

Export

To export the report into a CSV file:

1. Click on Export to CSV file in the top-right.
   

The report will then be exported.