The Overview report provides you with a broad overview of your agents on the platform including information such as total logged in time, total time paused, number of answered and bounced calls.

To access this screen:

1. Click on Agent Stats - Overview from the Reports > Agent Stats menu.
   

Get updated report

To an updated report:

1. Select the Start/ End Date.
   
   Note: You can also filter by specific details by entering it into the search bar.
   
   
2. Then click Get Report.
   

Export

To export the report into a CSV file:

1. Click on Export to CSV file in the top-right.
   

The report will then be exported.