The IVR screen allows you to configure your Interactive Voice Response system settings.

To access this screen:

1. Click on IVR from the Booking > Booking Source dropdown menu.
   
   

The following settings can be configured:

Note: The following settings are [ Advanced ] and should only be changed by a qualified Autocab engineer.

• External Port: The port IVR will use to communicate to the system (Typically 60013). 
• Maximum Booking ID: The maximum value for booking IDs (Typically 999).

To access the advanced settings:

1. Click on the Advanced Mode button.
   
2. Click on the OK button on the pop-up message.

The greyed-out settings can then be accessed.

• Default Mode: Select if IVR should be off completely, or on/off for landline and mobiles. 

Calling Drivers And Customers

• Allow Customer To Call Their Driver: Select if customers are allowed to call their drivers using IVR.
• Do Not Allow Driver Call On First Callbacks: Set how many calls must be made before a customer can call the driver using IVR.
• Do Not Allow Cancellation On First Callbacks: Set how many calls must be made before a customer can cancel the booking using IVR.

Bookings

• Caller ID Booking Fields: Select which details should show on the IVR booking. 
• Held Booking Mode: Select if customers can release their IVR booking with flight information. 
• Send Booking Status Records: Enable to send booking status records for IVR bookings.