The Hourly Queue Calls report allows you to drill down further into the queue calls report by specifying a date and time range for a selected queue and viewing on an hourly basis the number of answered, busy, failed and bounced calls.

To access this screen:

1. Click on Hourly Queue Calls from the Reports > Call Reports menu.
   
   

Get updated report

To an updated report:

1. Select the Start/ End Date and Queue.
   
2. Then click Get Report.