The Queue Calls report provides you with statistics on calls related to certain queues, including the number of calls and how they were handled.

To access this screen:

1. Click on Queue Calls from the Reports > Call Reports menu.
   
   

Get updated report

To an updated report:

1. Select the Start/ End Date and Queue.
   
2. Then click Get Report.
   
   

Export

To export the report into a CSV file:

1. Click on Export to CSV file in the top-right.
   
   

The report will then be exported.