The Calls By Type report provides you with an overview of how calls were answered or terminated on your system. 

To access this screen:

1. Click on Calls By Type from the Reports > Call Stats menu.
   
   

Get updated report

To an updated report:

1. Select the Start Date.
   
2. Then click Get Report.
   
   

Export

To export the report into a CSV file:

1. Click on Export to CSV file in the top-right.
   
   

The report will then be exported.