The Channel Control screen allows you to configure channel settings for Call Customer, Missed Called Back, Ringback, and Call Driver.

To access this screen:

1. Click on Channel Control from the Routing menu.
   
   

Configure channel controls

To configure the channel controls:

1. Double-click on a column value.
   
2. Edit the value.
   
3. Then click the (Save) icon.

• Max Concurrent: Total amount of calls coming through at any given time.
• When total channels are less than: Only allows access to that service, for example, when the number is set to 2 or below.
• Max Call Length: The call is limited to whatever you set in the column i.e if you set 40 seconds the call will terminate after 40 seconds.