Passenger App 38.1

Passenger App 38.1

Here you will find the latest features, improvements, and bug fixes for Passenger App.

To ensure you have the best experience using our product, we recommend updating to the latest version available.

NotesNote: The features available to you will depend on the configuration and the current version of the Passenger App you're using.

What's New

As Directed

After selecting a pickup location, passengers have the new option to select "I will tell the driver" as an alternative to inputting a destination address, allowing you to accept passengers who prefer to tell the driver their destination.



Users can also drag and drop a pin onto the map to refine the pickup address, which automatically populates with the pickup location. Through this, passengers can adjust their pickup location to be more accurate for instances where the address may be in the wrong area, such as the other side of a building etc.
To enable as directed:
  1. In AppSettings, go to Admin > Payment.
    Note: You must be an admin in AppSettings to enable this setting.
  2. Under "As Directed", toggle on the 'As Directed Passenger App' setting.
  3. If using Stripe (with the 'Deferred' payment method), select whether you want Cash and/or Card payments for As Directed bookings.
    Note: When booking an As Directed journey with a card payment, a disclaimer appears to the driver stating that a payment authorisation is required.
  4. If using another credit card provider, only Cash (and CAP/Non-Purse Accounts) are the only available payment method.

Alternate Vehicle Offer

Passengers will receive alternate vehicle offers if their selected vehicle type is unavailable, if enabled.



By offering a different vehicle type, this can help improve booking completion rates and reduce customer frustration.
Note: Alternate Vehicles only work on systems that use the 'Deferred' payment method.
To enable alternate vehicle offers:
  1. . In AppSettings, go to Passenger App > Booking.
  2. Locate the 'Alternate Vehicle Suggestion Enabled' setting (under the Charge Cancellation Fee Enabled setting).
  3. Toggle on the setting to enable.
  4. Use the 'Vehicle Search Delay (mins)' to specify how long the system searches for the preferred type of vehicle before suggesting an alternate option.
  5. Navigate to the Vehicle Specifications tab.
  6. Under each of your specifications, a new dropdown menu 'Alternate Vehicle(s)' will appear. Use this dropdown menu to select which alternate vehicles to offer for each of your vehicle types.

Hide Unavailable Vehicles

When the app returns the information in the vehicle selector, we have updated the UI so that unavailable vehicles are obscured until the relevant information loads in.

Improvements

Info Icon for Vehicle Selector

For better clarity, we've added an Info ( i ) icon to the left of the vehicle icon in the selector, which reveals more details about the vehicle type.

Support for MobilePay

We've added support for MobilePay as a payment method via Stripe within the Passenger App.

Vehicle Order Animation

When a passenger selects a vehicle type from the vehicle selector, we've updated the animation so the transition is smoother when the vehicle list reorders.

No Rebook for Hail to App

We've removed the 'Rebook' functionality from Hail to App journeys to avoid issues in the app.

Reduce Radius for Map Address Selection

When a passenger drops a pin on the map to select an address, we've reduced the radius size so users can snap to nearby alternative addresses more easily.

Rename Credit Card to Payment Card

In the Wallet, the 'Credit Card' text has been changed to 'Payment Card' to avoid confusion and imply all card types can be registered.

Translations

We have updated the translations available throughout the app to ensure all text has the correct translations available.

Bulgarian Prices (EUR + BGN)

With Bulgaria joining the Euro area, Passenger App has been updated so passengers in Bulgaria see dual prices on the booking screen, showing the journey in Euros (EUR) and Lev (BGN). Other areas of the app such as job history, booking confirmation screen, also display the price in the two currencies.

Bug Fixes

Bug Fixes Affecting Android Only
  1. Fixed: Issue where the map flashes white when the phone is set to dark mode.
  2. Fixed: Issue where cancelling a booking in 'My Rides' removes everything in the 'Scheduled' and 'Completed' sections until the page is refreshed.
  3. Fixed: Issue as a result of the clocks changing where selecting a prebooking for tomorrow shows as booking for the current day.
Bug Fixes Affecting iOS Only
  1. Fixed: Issue where the validation answers are not being accepted for with validation questions that are linked with a password that requires an exact match.
  2. Fixed: Issue when updating the terms and conditions in AppSettings, the terms and conditions update pop-up does not appear when logging into or opening the passenger app.
  3. Fixed: Issue where the Booking ID shows the same value for all completed and cancelled bookings.
  4. Fixed: Issue where all bookings show 'ASAP' instead of the date and time for completed and cancelled bookings.
  5. Fixed: Issue when travelling north, the ETA marker is not visible.
  6. Fixed: Issue when rebooking a journey and selecting 'Current Location' for the pick up, the address is wrong.
  7. Fixed: Issue where the journey screen (map that shows the car animations and the tracking screen) appears blank after the 'Booking Confirmed' screen.
  8. Fixed: Issue where UTC time is displaying for bookings in other time zones.
  9. Fixed: Issue when tapping the push notification to tip after completing a journey, the tipping summary screen does not appear.
  10. Fixed: Issue where the driver and route are partially or completely off-screen.
  11. Fixed: Issue regarding a spelling mistake on the tipping summary screen.
  12. Fixed: Issue when the device is set to an overseas local time, the wrong day is shown on the app booking.
  13. Fixed: Issue where users can create prebookings when the option is disabled in AppSettings.
  14. Fixed: Issue where the Dominican Republic area codes '829' and '849' were not available for selection.
Bug Fixes Affecting Android & iOS
  1. Fixed: Issue in the left-side menu, the telephone icon is incorrectly aligned alongside the 'Sign out' button instead of the 'About (Company Name)' button.
  2. Fixed: Issue when CAP bookings have several validation questions linked to the same main question, only the main question and first sub question are shown.

Minimum Requirements

To ensure Passenger App operates and performs as designed, please make sure that your device meets the requirements listed below:

Android

  • Operating System: Android 5.0 or above (Recommended Android 10 or above)
  • RAM: 1GB RAM +
  • Storage: 100MB + Free storage
  • Internet Connection
  • Google Play Services
  • GPS / Location Services enabled

iOS

  • Operating System: iOS version 15.0 or later
  • Storage: 100MB+ free storage
  • Internet Connection
  • GPS / Location Services enabled