Phantom 1.8.012

Phantom 1.8.012

Here you will find the latest features, improvements, and bug fixes for Phantom. 

To ensure you have the best experience using Phantom, we recommend always updating to the latest version available.

NotesNote: The features available to you within Phantom will depend on your company's configuration of Phantom and the current version you're using.

Improvements

Google TTS Voices

We've added a new Text-To-Speech (TTS) Engine, allowing you to enable the new Google HD TTS voices.
To configure this setting:
  1. Go to System > General.
  2. Under Text-To-Speech, use the button to switch the TTS Engine to 'Google'.
  3. Following this, you can use the button adjacent to TTS Voice to select a voice from the menu.

Restricting Access to Call Recordings

You can now restrict access to call recordings for agents in specific dialling groups. New access controls allow you to set recording permissions based on recording type and assign listening rights to particular agents or dialling groups.
To implement restricted access:
  1. Go to System > Interface User.
  2. Edit the permissions by clicking on the gear icon.
  3. Turn the permission for recording type off.

Prevent Deletion of Essential Routing in Use

We have introduced new settings to prevent users from deleting any route that is currently in use, helping to avoid system issues. Routes can only be deleted once all routing to them has been removed. If a user attempts to delete a route that is in use, an error message will now appear: "Unable to delete as it is used in DDI!"

Exclude Agents from Chanspy

We have updated the agent and dialling group configuration options to allow them to be excluded from Chanspy. This improvement prevents specific users from spying on calls.

Advisory Guidance for Call Routing

When configuring queues and call forwarding, new warning tips now alert you if certain options might create a loop, potentially preventing calls from being answered

Bug Fixes

  1. Fixed: Issue where the trunk status is not showing on the Phantom dashboard.
  2. Fixed: Issue where an engineer user cannot create another user of the same tier, only users of lower tiers.
  3. Fixed: Issue where queues do not appear on the Wallboard due to the 'Max Number of Queues' back-end parameter being set to zero.
  4. Fixed: Issue where the system correctly removes the port number when setting up SRV Trunks, but does not take the port from the SRV record, then incorrectly allows the trunk to be saved without a port number, defaulting to '0'.
  5. Fixed: Issue with SRV Trunk registration where, upon removing the port number, the system does not pull the required port from the SRV record, incorrectly allowing the trunk to be saved without a port number, which defaults to '0'.
  6. Fixed: Issue where the Close ( X ) icon for queues on the dark mode Wallboard is difficult to view due to poor contrast.
  7. Fixed: Issue where the call centre tab continues ringing for agents who have bounced the call.
  8. Fixed: Issue where the 'Number of Digits to Remove from Caller ID' setting in Dialling Rules cannot be null or a negative number.
  9. Fixed: Issue where an agent cannot transfer to a mobile number.
  10. Fixed: Issue where a DDI can be added with a blank number, causing an infinite loading loop.
  11. Fixed: Issue where the Interactive Controls scheduler for IVR is out of sync by an hour.
  12. Fixed: Issue where the system recordings permission for engineer users is restricted.
  13. Fixed: Issue where the 'Date' and 'dst' columns are missing from exported CSV files.
  14. Fixed: Issue where driver recordings show the incorrect values for 'Ring Time' and 'Talk Time'.
  15. Fixed: Issue where the neural voices are missing from the 'Voice' dropdown menu within Virtual Operators.
  16. Fixed: Issue where adding at least one capability that alters the booking price results in the incorrect price being stated on the Virtual Operator.
  17. Fixed: Issue where some call reports cannot be viewed after turning off the 'Respect Channel Limits' setting on the main trunk used for calls.
  18. Fixed: Issue where Driver Companion devices are receiving a "Phone Out of Order" message after sending and ignoring the ringback call for over 17 seconds.
  19. Fixed: Issue where creating a custom report that includes a specific DDI will load forever if that DDI is deleted.
  20. Fixed: Issue with PJSIP enabled and if Phantom system has more than one number registered, after a booking is accepted with a driver, a different DDI is shown as the phone number when calling the driver /performing a ringback.
  21. Fixed: Issue where the 'Max Call Length' setting for Ringback in Channel Control cannot be edited.
  22. Fixed: Issue where setting the 'From' domain header for webphone to a string that starts with a number and also contains alpha characters, results in the webphones unable to receive calls.
  23. Fixed: Issue where changing the penalty for one agent to be higher than the other agents in the queue results in the higher penalty agent being called for one second before returning to the lower penalty agents.
  24. Fixed: Issue where the Ghost blocklist does not work.
  25. Fixed: Issue where the VO log is not accessible.
  26. Fixed: Issue where there is a misspelt word in the warning message when attempting to delete a custom wallboard.
  27. Fixed: Issue where setting the autopause bounce threshold to a value above one and the queue order to 'RRMemory' or 'Least Recent Agent', when an agent logs in, the Autopause always occurs after one bounce.
  28. Fixed: Issue where landlines show the wrong caller CLI when stealing a call.
  29. Fixed: Issue where scheduled reports are not sending.
  30. Fixed: Issue when creating a new agent, the 'Context' and 'Static' dropdown menus and the agent number field appear blank.
  31. Fixed: Issue where .MP3 files cannot be uploaded.
  32. Fixed: Issue where changing permissions for agent groups do not load properly after resetting them.
  33. Fixed: Issue when editing a user, Interface Users cannot be enabled without also enabling Interface Tiers.
  34. Fixed: Issue where the 'System Default' IVR TTS voice cannot read IVR addresses.
  35. Fixed: Issue affecting Agent Stats - Top Agents, where selecting a date and an agent who was the second most active that day, the top agent is not selected at top of the interface.
  36. Fixed: Issue where speaking a new name into the VO results in the VO crashing.
  37. Fixed: Issue where refreshing the audit log with a search term adds an extra duplicated search result every time the button is pressed.
  38. Fixed: Issue where deleted agent accounts can be logged into.
  39. Fixed: Issue affecting Canadian systems, where the Text-To-Speech (TTS) system abbreviates addresses incorrectly, and also does not recognise long numbers of four or more digits.
  40. Fixed: Issue when setting up a custom or scheduled report and not setting an alias results in the emails not sending.
  41. Fixed: Issue where the contact list from a directory is not working for Digium and Yealink phones.
  42. Fixed: Issue where disabling 'Wallboard Caching' in System >General results in the legacy wallboard being locked.
  43. Fixed: Issue when creating a new DDI, under the dropdown menu for 'Route', the 'Voicemail Menu' option incorrectly opens two more dropdown menus instead of only one.
  44. Fixed: Issue when when creating a DDI and selecting the IAX2 routing type, if there are no other systems available, the page gets stuck.
  45. Fixed: Issue where as-directed bookings are added to destination history in VO resulting in an address with a silent audio description

Minimum Requirements

To ensure Phantom operates and performs as designed, please make sure that your device meets the requirements listed below:

  • Broadband Internet Connection (Fibre Optic leadline recommended)
  • Asterix compatible physical handsets or compatible PC headset (If using built-in webphone)
  • SIP Provider that uses Port 5060
  • Static IP Address

Note: Mobile-based broadband is NOT supported for use with the Phantom Phone System.