Phantom 1.9.016 Maintenance

Phantom 1.9.016 Maintenance

Here you will find the latest features, improvements, and bug fixes for Phantom. 

To ensure you have the best experience using Phantom, we recommend always updating to the latest version available.

NotesNote: The features available to you within Phantom will depend on your company's configuration of Phantom and the current version you're using.

Improvements

Turn On/Off Follow Me Number

You can now use the *85 to toggle the Follow Me action on or off. Previously, you could only edit the Follow Me number.

Agent Stats: Idle Time

Added a new table column, 'Idle Time' in Agent Stats - Overview. Idle Time consists of pausing in individual queues (if the agent is logged in and inactive on any queue).

Bug Fixes

  1. Fixed: Issue where selecting any Chirp (Google) voice other than 'Puck', 'Orus', 'Leda', or 'Kore' for a VO results in the system falling back to the default voice.
  2. Fixed: Issue where ring group-only agents cannot log in and receive calls.
  3. Fixed: Issue where creating a new agent does not work.
  4. Fixed: Several issues affecting the Agent Free Time report, including:
    1. Issue where the 'Get Report' button does not update the report.
    2. Issue where busy time does not increase for non-queue calls.
    3. Issue where the agent free time stats is incorrectly showing the negative inverse of idle time to busy time.
    4. Issue where the bar chart grows in size every time another hour is selected.
  5. Fixed: Issue where virtual operators are missing from the 'IVR Menu to go back to:' dropdown when editing a queue.
  6. Fixed: Issue where the missed callback has no audio message and hangs up before connecting to queue.
  7. Fixed: Issue when blind transferring a call to an agent, the 'Longest Talk Time' is updated for the incorrect agent.
  8. Fixed: Issue where no caller history is shown for a stolen call.
  9. Fixed: Issue where chanspy is only blocked if a call is in progress before spying.
  10. Fixed: Issue where line keys cannot be disabled using a command on Asterisk 22.
  11. Fixed: Issue where blind transfers to external numbers are not recorded in I/O recordings.
  12. Fixed: Issue where virtual operators are converting "I" into "the first" incorrectly.
  13. Fixed: Issue where the suggested addresses given by the VO are silent.
  14. Fixed: Issue where users cannot access the CDR logs.
  15. Fixed: Issue where the booking confirmation message is absent from VO logs.
  16. Fixed: Issue where the price stated by the VO is incorrect after the booking is completed.
  17. Fixed: Issue where driver notes are not appearing in 365 B&D.
  18. Fixed: Issue where customers can still request an operator when the 'Allow requesting an operator' setting is disabled.
  19. Fixed: Issue affecting Licensed Features, toggling off the 'Internal Recordings' switch still results in internal recordings occuring.
  20. Fixed: Issue where using the 'Send test email' feature is not sending an email.

Minimum Requirements

To ensure Phantom operates and performs as designed, please make sure that your device meets the requirements listed below:

  • Broadband Internet Connection (Fibre Optic leadline recommended)
  • Asterix compatible physical handsets or compatible PC headset (If using built-in webphone)
  • SIP Provider that uses Port 5060
  • Static IP Address

Note: Mobile-based broadband is NOT supported for use with the Phantom Phone System.