What Is This Section?

In this section, you can analyse your call data broken down into inbound and outbound calls, separated into call type (operator, IVR, ABOP, ringback, etc.), helping to highlight calling patterns.

Getting Started

On the 365 Portal, select the Analytics tile. Navigate to Phantom > Phantom Call List.

How It Works

Your data is automatically imported and updated in Analytics, where you can explore it using built-in filters for a more targeted view. You also have the option to export your visualised data in Excel format, enabling deeper analysis and easier sharing with others.

Filter Button () - Click the Filter icon to open it. After adjusting the filter, click anywhere on the page to close the window.

You can filter your data by:

• Date - Use the slider or calendar buttons to configure a date range to include data from.
• Agent ID - Use the dropdown menu to select an Agent ID to filter the data by.

Focus Mode () - Hover over the different graphics and use this button to enlarge the report visual to see more detail. 

You cannot filter your data whilst in focus mode; your existing filter will remain until changed. Your current filters remain active while you are in focus mode. To change your filters, click 'Back to report,' make your adjustments, and then return to focus mode.

Exporting Data

To export your data:

1. Hover over a visual to export.

2. Click the Three Dots ( ... ) icon in the top-right corner.
   

   Note: The type of visual you are exporting determines whether you can choose the format it is exported as. 
   
   Tables can be exported as 'Data with current layout' and 'Summarised data'. 
   
   Visualised data, such as graphs, can only be exported as 'Summarised data'. 
   
   If exporting as 'Summarised data', you can use the File Format dropdown to select whether to export as .xlsx or .csv.

3. Press the Export button.
4. Your file will then begin downloading. Once downloaded, you can open your file from your file explorer.