The Phones screen lists all the handsets currently connected to your system and is useful for viewing handset information or changing the configurations. 

To access this screen:

1. Click on Phones from the Agents menu.
   
   

Edit phone

To edit a phone's configuration:

1. Click on the (Edit) icon.
   
   
2. Change any required settings:
   
   Name: Enter a unique name to identify the phone.
   Directory: Select the phone directory. 
   Button Map: Select which button map the phone will use.
   Default Ring: Select the default ring tone.
   Default External Ring: Select the external ring tone. 
   Remote Phone: Enable if this is a remote phone.
   Allow Phone: Enable to allow this phone to be used.
   Allow outbound calls: Enable to allow this phone to make outbound calls.
   
   
3. Then click Save.