The Queue Overview report will show you a detailed outline of how many and which calls have come through each queue.

To access this screen:

1. Click on Queue Overview from the Reports > Call Reports menu.
   
   

Get updated report

To get an updated report:

1. Select the Start/End Date.
   
2. Then click Get Report.
   
   

Queue details

To view the queue details:

1. Click on a queue within the report.
   
   

Export

To export the report into a CSV file:

1. Click on Export to CSV file in the top-right.
   

The report will then be exported.