The Away/Pause Reasons screen allows you to set up reasons why agents may be away from duty.

This is useful as the agent can let you know why they are away/paused while on duty, and you can also monitor how long they have been away/paused.

To access this screen:

1. Click on Away/Pause Reasons from the System menu.
   
   

Change away/pause reason

To change an away/pause reason:

1. Click on a reason field to edit it.
   
2. Then click Save.