To respond to a driver message:

1. Double-click on a message from the list, or press the Home key.
2. Type your reply or select a Standard Message.
   
3. Then click Send.

Note: You can also click 'Send as Urgent' to display the message in red on Driver Companion.

Sending a driver message

To send a message to a driver:

1. Press the F9 key and then the F1 key.
   
2. Select the driver's Vehicle and enter the Message.
   
3. Then click Send.

Active Bookings

The bottom section contains active bookings and is useful for tracking and managing active bookings.

Note: An ‘Active’ booking is a booking that is ready to be dispatched.

Modifying the Active Bookings Table

By right-clicking on the table header, you can modify the active bookings table with the following options:

• Auto Resize: Automatically resizes all the columns in the table so they are of an equal size in width.
• Rename Column: Allows you to override the default name of the column to a custom name.
• Reset Column Name: Resets the column name back to the default name.
• Hide Column: Remove the selected column from the table view.
• Customise Table: Select to open a menu where you can add new columns, edit column names and reset the table.
• Reset Table: Reset the table back to its default state.

When customising the table, there is a large number of columns that can be added. However, you can only have 30 columns in the table at a time. You must also have at least one column in your table.

Using Shortcuts

The bottom section also contains shortcuts that are useful for quickly executing certain functions.

Within sections and sub-menus, you can find further shortcuts. You can view these shortcuts within the bottom-menu or click the Keyboard icon to open the shortcut menu.

Settings

You can access settings to control options in Booking and Dispatch, this also includes the ability to revert any customisations back to default.

To open the settings tab:

1. 1. Click on the User icon in the top right-hand corner.
      
   2. Click Settings in the dropdown menu.
       
      • App Configuration:
        • Active Bookings Table: Enable to merge all currently advanced bookings into active.
        • Audio Alert Volume: Adjust the volume of the audio alerts.
        • CLI: Click to open and edit the Calling Line Identification (CLI) settings.
        • Theme: Changes the theming of B&D to Dark or Light mode.
      • Notifications:
        • Operator Messages: Enable or disable notifications for operator messages.
        • Notification History Messages: Enable or disable notifications for notification history messages.
      • Resets:
        • Forms: Resets all customised forms.
        • Layouts: Resets all customised layouts.
        • Tables: Resets all customised tables.
        • Customisations: Resets any customisations applied in B&D.

Note: If the default theme is too bright, then you can instead use Dark Mode by clicking on "Toggle Dark Mode".

CLI Settings

From here you can also configure your CLI Settings:

• Extension: Enter your phone's extension digits.
• Phone Type: Select which phone type to use.
  • External: This is used for physical phone systems.
  • Integrated: This is used to use our built-in softphone.
  • Disabled: This is used to have the phone option disabled.

Emergency

If a driver triggers an emergency using the button in Driver Companion or their built-in vehicle panic button. Then the following warning will show on screen to call your attention to the emergency.