Zone IVR Control - 365 Booking & Dispatch

Zone IVR Control - 365 Booking & Dispatch

The Zone IVR Control screen allows you to toggle ON or OFF the IVR (Interactive Voice Recognition) schedule for each zone.



To access this screen:

  1. Press Crtl+I or click on the shortcut button from the Dispatch screen.

Shortcuts

The bottom section also contains shortcuts that are useful for quickly executing certain functions.

  • Space (Toggle Override): Override IVR schedule to set it to OFF.
  • Esc (Close): Close the active page or popup.
  • F1 (Toggle All): Toggle the IVR schedule to OFF for all zones.
    • Related Articles

    • Using the Dispatch Screen - 365 Booking & Dispatch

      The Dispatch screen shows you an overview of your 365 Booking & Dispatch system, including the active drivers, dispatched bookings, messages, shortcuts, and settings. To access this screen: Click on the Booking & Dispatch button after logging into ...
    • Using the Booking Form - 365 Booking & Dispatch

      The Booking Form screen is where you can create and edit passenger bookings. To access this screen: Press the Space key or click on the shortcut button from the Dispatch screen. New Booking The left-hand section contains the new booking form and is ...
    • Shortcuts Cheat Sheet - 365 Booking & Dispatch

      Address Search Streets Database To search for an address (e.g. pickup, via, destination) while using the Streets Database: Enter the "House Number", followed by a space, then enter the first few letters of the address followed by the "Search Type". ...
    • Searching - 365 Booking & Dispatch

      The Search feature allows you to search for specific bookings, customer dockets, and zone statistics. To access this feature: Press the S key or click on the shortcut button from the Dispatch screen. Global The Global Search option allows you to ...
    • Vehicle Query - 365 Booking & Dispatch

      What is Vehicle Querying? The Vehicle Query screen allows you to view details about the selected vehicle, including details about the driver and vehicle, the current status of the vehicle. If the vehicle has an active booking against it, the ...